Basin Grace – Privacy Policy

At Basin Grace, your privacy is as important as the quality, style, and everyday convenience provided through our tissue holders, soap dispensers, sink caddies, countertop organizers, and sink-side essentials.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact our support team.

By using our website, you agree to the practices described below.

🔐 Information We Collect

🧾 Personal Information

When you place an order, create an account, or contact our customer support team, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and transaction information
• Payment details processed securely through third-party payment providers

Basin Grace does not store your complete credit or debit card information.

🌐 Usage Data

Certain information may be collected automatically when you browse our website, including:

• Pages and products viewed
• Time spent on the website
• Click behaviour and navigation activity
• Products added to your cart
• Device type
• Browser type
• Operating system
• IP address
• Referring website or traffic source

🍪 Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable essential website functionality
• Save your shopping cart and preferences
• Remember login information where applicable
• Improve your shopping experience
• Analyse website traffic and performance
• Understand how visitors interact with our website
• Display relevant marketing where consent has been provided

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

💡 How We Use Your Information

We may use your personal information to:

• Process and deliver your Basin Grace orders
• Confirm and verify payments
• Send order confirmations, shipping updates, and delivery notifications
• Respond to enquiries and customer support requests
• Process returns, refunds, exchanges, and complaints
• Prevent fraudulent or unauthorised transactions
• Improve our tissue holders, soap pumps, sink caddies, and countertop accessories
• Enhance website performance and customer experience
• Maintain accurate business and transaction records
• Meet applicable legal, tax, accounting, and regulatory obligations
• Send promotional offers, restock alerts, and new product announcements with your consent

🔒 Data Security

We use reasonable technical, administrative, and organisational measures to protect your personal information.

Where applicable:

• Information is protected through secure systems and encryption
• Payments are processed through secure, PCI-compliant payment providers
• Access to customer information is limited to authorised parties
• Personal information is retained only for as long as reasonably necessary

We do not sell or rent your personal information.

Although we take appropriate precautions, no website, online system, or electronic transmission can be guaranteed to be completely secure.

🤝 Sharing Information with Trusted Third Parties

We may share limited personal information with trusted third parties when necessary to operate our business and fulfil your order.

These third parties may include:

• Payment providers such as Stripe, PayPal, or other available processors
• Shipping, courier, and logistics partners
• Warehousing and fulfilment providers
• Website hosting and e-commerce platforms
• Email and communication service providers
• Customer support platforms
• Website analytics and performance providers
• Review platforms, where you choose to participate
• Legal, regulatory, or government authorities where required by law

These third parties are expected to use your information only for the services they provide and to follow applicable privacy and data protection requirements.

🧾 Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information
• Request a copy of the information we hold about you
• Update or correct inaccurate information
• Request deletion of your information where legally permitted
• Restrict or object to certain uses of your information
• Withdraw marketing consent
• Unsubscribe from promotional emails
• Manage cookies through your browser settings
• Request information about how your data is collected, used, or shared

Certain information may need to be retained for legal, accounting, fraud-prevention, tax, or transaction-record purposes.

📨 Communication Storage

Messages sent through our website, email, contact forms, or customer support channels may be securely stored to:

• Respond to your questions
• Provide customer support
• Maintain records of orders and requests
• Resolve complaints or disputes
• Improve our products and services
• Meet legal or regulatory obligations

Customer communications are treated as confidential and accessed only when necessary.

📢 Marketing Communications

With your consent, we may send promotional communications regarding:

• New product collections
• Restocked items
• Special offers and promotions
• Bathroom and kitchen sink accessories
• Countertop organisation products
• Basin Grace news and updates

You may unsubscribe at any time by using the unsubscribe link included in our promotional emails.

You may still receive essential service communications, including order confirmations, payment notifications, return updates, and shipping information.

👶 Children’s Privacy

Our website is not intended for children who are not legally permitted to make online purchases.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

Please contact us if you believe that a child has provided personal information through our website.

🌍 International Data Transfers

Some of our service providers may operate in countries different from your own.

Where personal information is transferred internationally, we take reasonable steps to ensure it is handled in accordance with applicable privacy and data protection requirements.

🗃️ Data Retention

We retain personal information only for as long as necessary to:

• Complete orders
• Provide customer support
• Maintain financial and transaction records
• Process returns and refunds
• Resolve disputes
• Prevent fraud
• Meet legal, accounting, tax, and regulatory obligations

When personal information is no longer required, it may be securely deleted or anonymised.

🔗 Third-Party Links

Our website may contain links to third-party websites or services.

Basin Grace is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

🛠️ Policy Updates

We may update this Privacy Policy to reflect:

• Legal or regulatory changes
• Improvements to our services
• Changes to our business practices
• Technology or platform updates
• Changes in how information is collected or used

The latest version will always be published on this page.

💬 Contact Us

For questions, concerns, or requests regarding your privacy or personal information, please contact us through our Contact Us page.

At Basin Grace, we are committed to providing a secure, transparent, and trustworthy shopping experience while helping you create clean, organised, and refined everyday spaces.